WEB TEXTING

With the ubiquity of cell phones and the new reality that most consumers actually prefer to communicate via SMS text messaging, than talking over-the-phone or writing emails, it's very important that you make it easy and convenient for your customers to reach your business from the palm of their hand via SMS text messaging, enhancing the customer's experience, improving customer service, and distinguishing your business over your competition.  For example...

• Now you can get help with your account via text message at 404-919-9626.
• Now you can report any maintenance issues via text message at 404-919-9626.
• Now you can request technical support via text message at 404-919-9626.
• Now you can request an update on the repair on your vehicle at 404-919-9626.
• Now you can request an appointment via text message at 404-919-9626.
• Now you can make a reservation via text message at 404-919-9626.
• Get directions 24/7 via text message at 404-919-9626.

FACEBOOK MESSAGER

With over 900 million people using Facebook Messenger every month- not just chatting with friends and family, but also communicating with businesses about buying goods and services, it's very important that you make it easy and convenient for your customers to reach your business through Facebook Messenger. 

• Facilitate real-time conversations on Facebook- almost as if you were speaking face-to-face.
• Let customers reach out with questions about products and services, appointments, etc.
• Help customers choose the size, color and quantity of products they need.
• Send order confirmations to customers.
• Let customers check their shipping info.
• Much, much more!

SELF-SERVE APPS

Self­Serv Apps empower your customers to do various transactions with your business, from any computer, smartphone, or mobile device, at any time, without the involvement of anyone on your staff, including pay bills, schedule appointments, order products and services, etc. They also enable your customers to access information from your business, from any computer, smartphone, or mobile device, at any time, including product or service availability, test results, calendar and schedule information, directions, locations & hours, etc.  For example...

Appointment App: Consumers can set appointments with your business, from any smartphone or mobile device.
Reservation App: Consumers can make reservations  with your business, from any smartphone or mobile device.
Registration App: Consumers can register for classes, seminars, etc., from any smartphone or mobile device.
Ordering App: Consumers can place orders for your products or services, from any smartphone or mobile device.
Applications App: Consumers can apply for jobs, apartments, credit, etc., from any smartphone or mobile device.
Subscription App: Consumers can subscribe to your various services, from any smartphone or mobile device.
Payment App: Consumers can pay their bills, loans, etc., from any smartphone or mobile device.
Donations App: Consumers can make tax deductible donations, from any smartphone or mobile device.
Tech Support App: Consumers can get technical help from your business, from any smartphone or mobile device.
• Ticketing App: Consumers can purchase tickets from your business, from any smartphone or mobile device.
Enrollment App: Consumers can enroll in your classes, programs, etc., from any smartphone or mobile device.

"LIVE" TEXT CHAT

Studies show that most consumers prefer businesses with website where they can get help as well as answers to their questions from a "live" person, in real-time, while they are on the site, making purchases or viewing products and services. A "Live" Text Chat system provides customers immediate access to the help and answers they want and need, and saves them from the pain of having to dial a toll free number and navigate through a maze of menu options!  You can embed "Live" Text Chat on your website(s), blog, and other web spaces where your customers visit your business online.

NATIVE MOBILE APPS

Native Mobile Apps are ideal for creating a closer and more intimate relationship with your customers.  Native Mobile also help organizations like non-profits, churches, etc develop a close and more intimate relationship with their members, contributors, volunteers, etc.  Native Mobile Apps are distinguished by some special features that are not available in other types of apps, including..

QR Coupons: Enables smartphone users to redeem coupons at your business by scanning a specified QR code.
GPS Directions: Gives smartphone users turn-by-turn GPS directions to your business from anywhere.
One Touch Calling: Gives smartphone users one touch calling from inside the app. No numbers to save or remember.
Tell-A-Friend: Lets smartphone users take your business viral via Facebook, SMS, and Twitter.
Native Image Gallery: A beautiful gallery of your business images specifically optimized for the iPhone and Android.
Fan Wall: Enables smartphone users to leave feedback on your business- you can manage feedback online.
Push Notifications: Send messages to smartphone users whenever you’d like.
GPS Coupons: Create mobile coupons for your customers to unlock by “checking in” at your business.
We help you use the best tech tools to ensure your customers have positive interactions with your business, from their initial awareness or discovery of your company, product or service, through the purchase and use of your products or services.  We help do more than just provide a good product or service, but focus on your customers’ needs and expectations, resulting in improved customer service, increased customer retention, higher conversion rates, greater brand loyalty, repeat business, positive word of mouth about your brand, and distinction over your competition.

Regardless of your needs we can help you.  Click HERE to get a quote today!
Customer Experience Tech
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(pronounced "Greater Technology")

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